Shipping Policy

Destinations and trade restrictions

We currently ship to four countries only: United States, Canada, Australia, and United Kingdom. Specific postal codes and remote locations may have limited service. Orders are subject to U.S. trade sanctions, export restrictions, and other applicable laws; restricted destinations or parties cannot be served.

Processing and dispatch

After successful payment, normal order preparation takes 1–7 business days, not counting weekends or applicable U.S. public holidays. This stage includes verification, picking, packaging, and arranging collection. Tracking details are supplied by email once dispatched when available.

Shipping rates and delivery estimates

The standard shipping charge is $6.99 for eligible orders below $40.00. An order subtotal of $40.00 or more qualifies for Free Air Freight where the service is available. The qualifying subtotal is calculated before taxes and shipping; discounts may change the qualifying amount. Checkout displays any applicable shipping fees before payment.

Destinations	Order subtotal	Shipping charge
US / Canada / Australia / UK	Below $40.00	$6.99
US / Canada / Australia / UK	$40.00 or more	Free Air Freight

The estimated shipping transit period is 12–21 business days after dispatch. Including 1–7 business days of processing, the estimated combined period is approximately 13–28 business days from payment confirmation. Remote or limited-coverage destinations may require approximately 2–5 additional business days. These are estimates rather than guaranteed arrival dates; customs, peak periods, weather, holidays, and carrier disruption can affect delivery.

Stock status and split shipments

Available merchandise normally leaves within 7 business days after payment and order confirmation. Preordered or backordered merchandise depends on replenishment. Where a purchase combines in-stock and backordered items, we ordinarily send the order together once all items are ready unless we communicate another arrangement. If an unexpected stock problem arises, we will notify affected customers about the available options.

Carriers, delivery responsibility, and customs

Authorized independent delivery providers carry shipments. Ownership and risk pass at the point determined by applicable law; where consumer law requires us to remain responsible until delivery, that protection applies. International packages may attract customs duties, import taxes, or clearance fees. Unless checkout or a product listing says otherwise, customers may be responsible for those charges. Any amounts collected by us are disclosed before purchase.

Addresses, unsuccessful delivery, and damaged parcels

Provide a complete, accurate recipient name and delivery address. Failed delivery or return to sender resulting from incorrect information, refusal, or unclaimed parcels may require coordination and, where legally permitted, additional reshipment charges. For missing, delayed, or damaged shipments, contact us with the order number and relevant evidence. We may work with the carrier and request photos or documentation, then arrange a replacement, refund, or another appropriate solution consistent with consumer rights.

Unexpected disruptions

Severe weather, natural events, labor disruption, transport failures, government action, or similar circumstances outside reasonable control may delay fulfillment. We will make reasonable efforts to communicate significant changes. Nothing here excludes statutory rights concerning undelivered or delayed goods.

Operator: TBT Bathworks LLC | Address: 1500 N Grant St Ste N, Denver, CO 80203, USA | EIN: 43-2141443 | Entity ID: 20268210369 | Customer service: support@nerfarbrry.com