Payment Policy

Order confirmation and adjustments

A confirmation email follows a successfully submitted purchase and contains order information. To check progress, use any available order tracking details or contact our team. Changes or cancellations can generally be considered only before the order enters shipment preparation; send requests promptly with the order number.

Accepted methods and billing currency

The checkout screen shows which payment methods are available for your order and region. All displayed prices and processed transactions use USD unless expressly stated otherwise. Your bank or card issuer may assess exchange-rate differences or additional fees, which we do not control.

Delivery and tracking

We serve the United States, Canada, Australia, and the United Kingdom. Following payment verification, preparation normally takes 1–7 business days; estimated transit after dispatch is 12–21 business days. Tracking is emailed when available. If no one can receive a parcel, the carrier may retry delivery, leave instructions, or direct it to a pickup location.

Returns, exchanges, and reimbursements

Eligible merchandise can be requested for return or exchange within 30 days of receipt. Garments must remain unworn, unused, unwashed, and in suitable original condition, with proof of purchase and any applicable tags or packaging. Voluntary return postage is normally paid by the customer; we cover reasonable return shipping where the item was damaged, defective, or sent incorrectly. Returned items are usually inspected within 5–7 business days of arrival, and approved refunds are initiated to the original payment method within 5–7 business days after approval. For instructions, write to customer service before mailing anything.

Operator: TBT Bathworks LLC | Address: 1500 N Grant St Ste N, Denver, CO 80203, USA | EIN: 43-2141443 | Entity ID: 20268210369 | Customer service: support@nerfarbrry.com